Shipping & delivery
How long does delivery take?
Delivery estimates are shown at checkout based on the customer location and shipping method.
How do I track my order?
Open the Track Order page and enter the Order ID and billing email used at checkout.
Returns & exchanges
Can I return an item?
Eligible items can be returned within the published return window. Update the policy from the Shipping & Returns page.
When will I receive my refund?
Approved refunds are sent back to the original payment method. Timing depends on the payment gateway and bank.
Orders & payment
Which payments are supported?
Payment methods are controlled by the WooCommerce gateways installed on the store.
Can I change an order after placing it?
Contact customer care as soon as possible. Changes depend on whether the order has already been processed.
